Security & Privacy

We take your security very seriously at Teletext Holidays Travel Insurance and have gone to great lengths to ensure that buying insurance from Us over the Internet is very safe.
Whenever you send your credit or debit card details to Us, they are protected using something called Secure Socket Layer (SSL). This does three things:
It encrypts your details to prevent others from reading them as they travel over the Internet.
It uses special code to prevent others changing details that are being sent.
It gives you reassurance that the website you are dealing with is genuine.
You can check this by clicking on the Thawte image which appears below your quote details. Thawte is a leading independent Internet security company.
Once your details reach Us, they are stored behind a firewall on Our internal systems. This has been designed to guard against unauthorised people getting access.
Credit Card Transactions
For your added peace of mind, the Consumer Credit Act (1974) restricts your maximum liability to £50 if your credit card is fraudulently used on the Internet. And all your liability ceases once you have notified the credit card issuer of any loss or fraudulent use.
Privacy Policy
The pages on this website are only directed at United Kingdom residents and comply with appropriate UK legislation and regulation. We have provided this Privacy Policy to help you understand how We collect and use your personal information when you visit our website.

What information We collect and how
The information that We collect via this website may include:-

  1. Any personal details that you type in and submit such as your name, address, e-mail address, date of birth, lifestyle and other information.
  2. Data that allows us to remember you, any interests that you have recorded and how you use this website. This saves you from re-keying information when you return to the site and allows us to arrange Our website content to match your preferred interests. We use “cookies” to collect this data. Cookies are text-only strings of information that are stored on your web browser or hard disk. You have the ability to accept or decline cookies by modifying the settings of your web browser. However, you may not be able to use all the interactive facilities of our site if cookies are disabled.
  3. Your IP address (this is your computer’s individual identification number for internet connection) is automatically logged by Our web server. This is used to note your interest in Our website.
  4. Your preferences and use of e-mail updates that are recorded by e-mails We send you (only if you have selected to receive e-mail updates on products and offers).

What We do with your information
We may pass the information you supply to Our associated companies and agents and reinsurers to provide a quote and for insurance product administration.
It may be disclosed to regulatory bodies for the purposes of monitoring and/or enforcing Our compliance with any regulatory rules/codes. Your information may also be used for offering renewal, research and statistical purposes and crime prevention. It may be transferred to any country, including countries outside the European Economic Area for any of these purposes and for systems administration. Where this happens, We will ensure that anyone to whom We pass your information agrees to treat your information with the same level of protection as if We were dealing with it.
In order to assess the terms of the insurance contract or administer claims that arise, We may need to collect data that the Data Protection Act defines as sensitive (such as medical history or criminal convictions). By proceeding with this application you will signify your consent to such information being processed by Us or Our agents.
If you give Us information about another person, in doing so you confirm that they have given you permission to provide it to Us to be able to process their personal data (including any sensitive personal data) and also that you have told them who We are and what We will use their data for, as set out in this notice.
The information you supply may be passed by Us to Teletext Limited who will use it to:

  • keep customer records up to date;
  • select and offer you products and services of Teletext group companies or selected third parties that may be of interest to you by telephone, SMS telephone text messaging, letter, fax or email;
  • build their relationship with you;
  • assist in processing any applications you may make to any Teletext group company.

By providing Us with your contact details, you consent to being contacted for these purposes. Your information may be disclosed and used for these purposes even if you do not proceed with this policy or after your policy has lapsed. If you do not wish to receive information from Teletext group companies about other services or products or from selected third parties, please tell Us by ticking the appropriate box on Our website, by ringing 0845 300 7131 or by writing to Customer Services, Teletext Holidays Travel Insurance, 109 Elmers End Road, Beckenham, Kent BR3 4SY.

Your rights
You can ask Us to update or remove your personal information by e-mail or by writing to Customer Services, Teletext Holidays Travel Insurance, 109 Elmers End Road, Beckenham, Kent BR3 4SY.
You also have the right to request a copy of all the personal information We hold about you. To do this, simply write to Us at the above address enclosing a cheque for £10 payable to Citybond Suretravel to cover Our administrative costs in dealing with your request.
We will take all reasonable steps to confirm your identity before providing you with details of any personal information We may hold about you.

Other websites and information security
This privacy policy covers the pages on this Website operated by Citybond Suretravel. Any other websites that may be linked to or by Our website will be subject to their own policies which may differ from Ours. You should carefully read the privacy policies of these websites before submitting any personal information.

You should also be aware that communications over the internet, such as e-mails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered – this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond Our control.


Provider Information

Teletext Holidays, a brand of Teletext Limited, is an Introducer Appointed Representative of Citybond Suretravel. Citybond Suretravel and Healthcheck247 are both divisions of Citybond Holdings Plc.

This insurance is Travel insurance quoted and sold either online or over the telephone is underwritten by ELVIA Travel Insurance International NV (Netherlands) and administered in the UK by Mondial Assistance (UK) Limited.

Citybond Holdings Plc and Mondial Assistance (UK) Limited are authorised and regulated by the Financial Services Authority (FSA).

ELVIA Travel Insurance International N.V. (Netherlands) is authorised by De Nederlandsche Bank (DNB) in the Netherlands and regulated by the Financial Services Authority for the conduct of UK business.

Registered Company Details:

Teletext Limited, Registered in England No. 02694814, Registered Office: Third Floor Building 10, Chiswick Park, 566 Chiswick High Road, London W4 5TS

Citybond Suretravel, Registered in Cardiff No. 1478367, Registered Office: Citybond House, 109 Elmers End Road, Beckenham, Kent BR3 4SY Citybond Suretravel and Healthcheck247 are trading divisions of Citybond Holdings Plc.

Mondial Assistance (UK) Limited, Registered in England No 1710361 Registered Office: Mondial Assistance (UK) Limited, Mondial House, 102 George Street, Croydon CR9 1AJ

Important Information


Definitions
We, Us, Our: Teletext Holidays Travel Insurance; Citybond Suretravel; Mondial Assistance.
Acceptance
Please read these terms carefully – they apply to your use of this website. By proceeding with access to Our website you are deemed to have accepted these terms.
UK Only
The pages on this website are intended for access and use by UK residents only and comply with appropriate UK legislation and regulation.
Copyright
Copyright in the whole and every part of this website belongs to Citybond Suretravel, unless otherwise indicated, and may not be used, sold, licensed, copied or reproduced in whole or in part in any manner or form or in or on any media to any person without the prior written consent of Citybond Suretravel.
Accuracy and Validity
Whilst We take all reasonable steps to ensure that the information contained within these pages is accurate and up-to-date, it is nonetheless supplied on an “as is” basis and accordingly We do not accept any liability for any errors or omissions. If you are in any doubt as to the validity of information made available within these pages, We recommend you seek verification by contacting us.
Availability
Whilst We take all reasonable steps to ensure this website is accessible during stated opening hours We will not be held liable if, for any reason, the website is unavailable for any period. We may also have to suspend access to the website for routine or emergency updates and maintenance but We will endeavour to keep any disruption to a minimum. In addition We cannot warrant that this website will be free of viruses or defects of any description and We will not be held responsible for any technical problems you may suffer as a result of your use of this website.
Third Party Websites
This Website may also contain hypertext links to websites operated by third parties. The responsibility for the operation and content of those websites shall rest solely with the organisation identified as controlling the third party website and will be governed by separate terms and conditions. Links are provided for convenience and including any link does not imply endorsement in any way of the site to which it links. We accept no responsibility or liability for the contents of any linked website.
Personal Information
Our usage of your personal information is governed by Our Privacy Policy which forms part of these terms. This can be found in the Security and Privacy section. Please read it carefully – it deals with your rights and Our obligations in relation to your personal data, including what We can do with it, to whom We may disclose it together with your rights of access.
Disclaimer
We will not be liable (whether in negligence or otherwise) to any person for any loss of use, profits, savings or data or any indirect, special or consequential damages or losses whether such losses arise in contract, negligence or tort including, without limitation to the foregoing, any losses in relation to your use of, reliance upon or inability to use the website.
Variations
We reserve the right to update these terms from time to time without notice to you. We recommend you regularly revisit this page to ensure you have seen and are aware of Our latest terms.
Choice of Law
English law shall govern the use of the website and in the event of a dispute you irrevocably submit to the exclusive jurisdiction of the English Courts.