Making a Claim

In the event that you need to make a claim, then please use the contact details below within 31 days of your return date. 

Telephone:  +44 (0)20 77480510  quoting 11TT0105/Teletext

Please note that it is a condition of your policy that you notify us of your intention to make a claim within 45 days of your return date.

The postal address is:
Teletext Travel Claims
PO Box 5775
Southend-on-Sea
Essex
SS1 2JY

What do I need in order to make a valid claim?

When you contact the claims helpline, you must ensure that you have the following information available to you as it will be required to process your claim:

• Master policy reference of 11TT0105/Teletext
• Your policy number
• Date of purchase of your policy
• Travel itinerary
• Country and resort you visited or intended to visit
• Actual or intended travel dates
• Incident date
• Brief circumstances of your claim
• Value of your claim

It is important to note that your claim may be delayed if you are unable to provide us with the above information.

24 Hour Emergency Assistance

The 24 hour Emergency Assistance Service provides immediate help in the event of an insured person’s illness or injury whilst travelling abroad; providing  a 24 hour multi-lingual emergency service 365 days a year and can be contacted by telephone or fax.

The emergency assistance provided for you by this insurance is operated by Mapfre Assistance. 

In the event of any illness, injury, accident or hospitalisation which requires:

Tel: +44(0)20 7748 0509
Fax: +353 91 501619

Mapfre Assistance may be able to guarantee costs on your behalf. When contacting please quote the appropriate scheme name and reference number:

Scheme Name: Teletext
Reference number: 11TT0105

Note: You must retain receipts for medical and additional costs incurred and you are responsible for any policy excess which should be paid by you at the time of treatment.

• In-patient Treatment Abroad

If you go into hospital you must contact Mapfre Assistance immediately. If you do not, this could mean that we will not provide cover or we will reduce the amount we pay for medical expenses.

• Outpatient Treatment Abroad

If you require outpatient treatment you must contact Mapfre Assistance immediately. If you do not, this could mean that we will not provide cover or we will reduce the amount we pay for medical expenses.

Returning early to the United Kingdom, Channel Islands or Isle of Man:

If you have to return to the United Kingdom, Channel Islands or Isle of Man under section 1 (Medical Emergency and Repatriation) the relevant Emergency Assistance Company must authorise this. If they do not, this could mean that we will not provide cover or we may reduce the amount we pay for your return home. We reserve the right to repatriate you should our medical advisors consider you fit to travel.

NOTE: FAILURE TO CONTACT THE 24 HOUR MEDICAL EMERGENCY COMPANY MAY RESULT IN A CLAIM BEING INVALID.