Contact Us

For all queries that are not of a claims and assistance nature please contact us:

E: teletext@rockinsurance.com
T: 0844 482 8488
(Mon - Fri 8am - 7pm, Sat 9am - 5pm)

Or write to us at:

Teletext Travel Insurance Customer Services Department
6 Magellan Terrace
Gatwick Road
Crawley
RH10 9PJ

We endeavour to respond to all written queries within two working days.

Your right to complain

Teletext Travel Insurance try to ensure you receive a high standard of service. However, if you are not satisfied with the service in the first instance please write to:

Teletext Travel Insurance at the above address.

We will do our very best to resolve any difficulty with you, but if we are unable to do this to your satisfaction, disputes may be referred to the Financial Ombudsman Service for review. The Financial Ombudsman Service's address is:

South Quay Plaza
183 Marsh Wall
London
E14 9SR

Telephone: 0845 080 1800

If you have a complaint regarding a claim then you should write to:

The Customer Relations Manager
Teletext Travel Claims
PO Box 5775
Southend-on-Sea
Essex
SS1 2JY

Tel: 0844 888 1591 (quoting 11TT0105/ Teletext)